Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@splira.com Please note that returns will need to be sent to the following address: 1971 E Beltline Ave NE
STE 106 - 1751
Grand Rapids, MI 49525 United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact @spllira.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@splira.com
Q&A
Committed to Your Complete Satisfaction
Discover Splira’s straightforward return policy, featuring quick resolutions and easy refunds to keep your experience smooth and worry-free.
What is Splira’s return policy?
Discover how to return products, eligibility criteria, and refund timelines to ensure a smooth experience with Splira.
Can I return an item if I change my mind?
Yes, returns are accepted within 30 days of purchase if the product is unopened and in original condition.
How do I initiate a return?
Simply contact our customer service team via email to receive a return authorization and instructions.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive the returned item.